The issue
OTIF charges are compliance matters and may not follow the same workflow as ordinary AP deductions. Treating every retailer short-pay as the same claim type creates routing errors.
Documents to gather
- OTIF charge detail
- Purchase order
- Appointment and shipment records
- Carrier or delivery timestamps
- Supplier One performance detail
Review checklist
- Classify the item as a compliance charge
- Review the accountability and shipment detail
- Match the charge to the correct PO
- Identify conflicting timestamps or quantities
- Confirm the current compliance dispute channel
What Mardood produces
Mardood separates OTIF items from AP deductions so the claim is not sent through the wrong workflow.
Retailer rules, deadlines and submission channels can change. Confirm the current requirement in Walmart supplier documentation before filing.